Why do compliance teams replicate in the business the very features they hate about regulation – ambiguity and dispersion?
Ask a compliance person about their biggest frustration with regulation and they will be quick to point out how the rules don’t really tell you much and the hunting skills needed to find the information that’s spread across multiple documents with endless cross-references.
Ask someone in the business about their biggest frustration with the compliance team and the similarity in their response is shocking. The standards, policies, procedures used to instruct the business are ambiguous and full of cross-references to other internal documents.
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