Insights

A.I. – Mind the [expectation] Gap

Expectations from A.I. within FinTech is over-hyped, particularly for the back office. Here are some thoughts that hopefully help manage these expectation gaps.
Insights
Selling insurance to Millennials

Misselling to millennials – next big conduct risk?

The UK regulator (FCA) has strict requirements for insurers to manage conduct risk, that is, ensuring fair customer outcomes. There is a growing expectation by the FCA to see conduct risk dashboards in place that proactively manage conduct risk in ...